Privacy Policy

Termitewala (“Termitewala”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit termitewala.com, contact us, request a pest control service, or use features provided on our website.

1. Information We Collect

Depending on how you use the website, we may receive information that you voluntarily provide, including:

• Name and contact details such as mobile number and email address.
• Service selected or pest problem described by you.
• Property type, city or area, number of rooms or approximate area, preferred date and time, and service address.
• Additional information included in your booking message or enquiry.
• Location information when you actively choose the “Share My Location” feature and grant browser permission. This may include latitude, longitude and an associated Google Maps link.

2. How We Use Your Information

We may use information received from you to:

• Respond to enquiries and booking requests.
• Contact you about service availability, scheduling, confirmation or rescheduling.
• Understand the pest-control requirement and arrange an appropriate service visit.
• Communicate with you through phone, email or WhatsApp where you have chosen or provided that contact method.
• Maintain booking, service and communication records.
• Prevent misuse, fraud, abuse or security incidents and protect our website and business.
• Meet applicable legal, regulatory, accounting or dispute-resolution requirements.

3. Location Sharing

Location sharing is optional. The website requests browser location permission only when you choose to share your current location. If you do not grant permission, you can continue by providing an address or other location details where the booking form permits.

Location information should be shared only when you are comfortable doing so. You can control browser location permissions through your device or browser settings.

4. WhatsApp and Third-Party Services

When you choose to contact Termitewala through WhatsApp, your communication is handled through WhatsApp and is also subject to WhatsApp’s own terms and privacy practices. Links to services such as Google Maps may take you to third-party websites or applications. We do not control the privacy practices of third parties and recommend reviewing their respective policies.

5. Website and Technical Information

Like most websites, our hosting and technical systems may process information such as IP address, browser type, device information, requested pages, referring page, date and time of access, and security-related logs. Such information may be used for website operation, troubleshooting, security and performance.

6. Cookies and Similar Technologies

We may use cookies or similar technical mechanisms where required for website functionality, security, preferences or performance. Third-party services embedded in or linked from the website may also use their own cookies or similar technologies under their respective policies.

7. How We Share Information

We do not sell your personal information as a commercial product. Information may be shared only where reasonably necessary to provide or administer the requested service, operate the website, communicate with you, comply with law, protect rights or safety, investigate suspected misuse, or work with service providers who process information on our behalf.

8. Data Security

We take reasonable technical and organisational measures appropriate to the nature of the information we handle. However, no internet transmission, website, device or storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, records, customer support, legal obligations, dispute resolution and legitimate business requirements. Retention periods may vary according to the type of information and purpose.

10. Your Choices and Requests

You may contact us to ask about personal information associated with your enquiry or booking, request correction of inaccurate information, or raise a privacy concern. Where applicable, we will handle requests in accordance with applicable law and may need to verify your identity before acting on a request.

11. Children’s Privacy

Our website and services are intended for general customers and are not directed specifically at children. We do not knowingly request personal information from children for independent use of the website.

12. Changes to This Policy

We may update this Privacy Policy when our services, website features, data practices or applicable legal requirements change. The updated version will be published on this page with a revised effective date.

13. Contact Us