Refund & Cancellation

This Refund & Cancellation Policy explains how customers can cancel or reschedule Termitewala pest control service requests and how refund requests are handled. It should be read together with our Terms & Conditions.

1. Cancellation of a Service Request

You may request cancellation by contacting Termitewala as early as possible. Cancellation is easiest before an appointment is confirmed, a professional is dispatched, materials are committed, or treatment work has started.

2. Cancellation After Confirmation

If an appointment has been confirmed, please contact us promptly if you need to cancel. Depending on the circumstances, cancellation may be accommodated without a charge, or reasonable visit/travel or committed-cost charges may apply where those terms were communicated for the booking.

3. Rescheduling

Reasonable requests to change the appointment date or time may be accommodated subject to service availability. Rescheduling is not guaranteed for a particular date or time until confirmed by Termitewala.

4. Refund Eligibility

Where a customer has made an advance or other payment, any refund will depend on the service stage, amount paid, work already performed, materials or resources already committed, cancellation circumstances and the specific terms communicated for that booking.

Amounts relating to services already completed, work already performed or costs reasonably incurred may not be refundable to the extent permitted by applicable law.

5. Services Already Performed

Once a treatment or other service has been completed, cancellation of that completed service is not possible. If you believe there is a service issue, contact us promptly with your booking details so the matter can be reviewed under the applicable service terms.

6. Follow-Up or Re-Treatment

If your confirmed service includes a follow-up visit, re-treatment or service warranty, eligibility will depend on the conditions communicated for that particular service. Follow-up commitments do not automatically create a cash-refund entitlement.

7. Customer Unavailability or Access Problems

If a scheduled visit cannot be completed because the customer is unavailable, access is not possible, the premises are not ready, or required preparation or safety conditions have not been met, the appointment may be rescheduled. Any applicable visit or travel charge will depend on the booking terms and circumstances.

8. Service Conditions That Prevent Treatment

Termitewala may decline, postpone or reschedule a treatment when the premises are unsafe, inaccessible, unsuitable for the selected treatment, or when required information or preparation is missing. Where a prepaid service is cancelled by us and no applicable charge is due, the payment will be reviewed for an appropriate refund.

9. Cancellation by Termitewala

Termitewala may cancel or reschedule a booking where a suitable professional is unavailable, the service cannot reasonably be performed, the site is unsafe or inaccessible, required materials are unavailable, or circumstances beyond our reasonable control prevent service. Where a prepaid amount relates to a service cancelled by us and no applicable charge is due, we will review it for refund.

10. How to Request a Refund

Send your refund or cancellation request to info@termitewala.com or contact us at +91 70807 10071. Include your name, mobile number, booking or service details, appointment date, payment details available to you, and the reason for the request. We may request reasonable information to verify the booking and payment.

11. Refund Processing

Approved refunds will normally be processed through the original payment method where practical, or another appropriate method agreed with the customer. The time required for a refund to appear in an account can depend on the relevant bank, payment gateway or financial institution.

12. Complaints About a Service

If you are dissatisfied with a service, contact Termitewala promptly with the booking details and a description of the issue. We may request photographs, invoices, treatment records or other relevant information before determining an appropriate resolution.

13. No Automatic Cash Refund for Pest Recurrence

Pest activity after treatment does not automatically establish eligibility for a cash refund because pest recurrence can depend on reinfestation, neighbouring premises, sanitation, moisture, structural conditions, food sources and other environmental factors. Where a follow-up or re-treatment commitment applies, the issue will be handled according to the confirmed service terms.

14. Policy Changes

We may update this policy to reflect changes in services, payment arrangements or applicable requirements. The latest version published on this page applies to future bookings, subject to applicable law.

15. Contact Details